How To Order
Ordering is Easy!
If you have already discussed your order info with someone here and would like them to handle your order personally, let us know. You can email your PO or order request directly to us - we're happy to help! If you have special instructions, please be sure to communicate that with us during the order process and we're happy to accommodate you.
California Sales Tax
All shipments to California addresses are subject to California sales tax. Clients holding valid California Resale Certificates, and who are purchasing with the intent of reselling our products, are tax exempt.
If your resale certificate is on file with us just click the link during checkout that indicates your status, and tax will be removed from your order upon verification.
To register your Resale Certificate, please fill out this form and fax it to us at (909) 401-2914 or send us an e-mail to email@example.com
Shipping & Delivery
We use both UPS and FedEx freight. We also use other freight carriers depending on location and size of the load. We would be happy to assist if you prefer a specific carrier or schedule your own pick up.
I haven't received my order. What can I do?
You will receive an email confirming your order and a separate email with tracking information once we ship the order. You can track your package online for updates or call the respective shipping courier for details. In the event of a lost package or a shipping error, please contact us and we will be glad to assist you with any reship options as needed.
Freight for international orders does not include any applicable duties and taxes. Please be aware that we are not responsible for any additional fees.
Can I cancel or change an order?
Yes*, but please contact us immediately to process your request as most orders for stock items ship out same day or next day. If your order has already shipped before the change or cancellation can be made, you are welcome to return the order upon receipt - just note we will not be able to issue credit until the order has been received and processed. There is no restocking fee on returned items that are received in resalable condition.
*Note this does not apply to custom or made-to-order items. Once a quote has been approved and signed authorizing the custom specifications presented, production will begin immediately on the parts. In the event of any issues, please call right away to discuss further options or possible change order requirements, but we cannot guarantee any changes can be made at that point. Stopping production may result in forfeiture of the deposit payment. Also note custom or made-to-order items are non-returnable after completion.
How do I know if parts are in stock?
We have most of our items stocked in standard colors. Our standard lead time for each product is displayed on each product page. Please call us to discuss various options for expediting your order.
All of our pricing on our website is "net" pricing. We sell directly to you. We don't offer any trade discount, but we do offer volume discounts for larger than usual orders quantities. In such a case please call us for additional discounting. If you're looking to lock in discounted pricing per volume but don't need your entire order all at once, we can set up a blanket order to guarantee your pricing and release on demand. We welcome your order agreement to ship incrementally over 6-12 months. Please call to arrange pricing and terms.
What methods of payment do you accept?
We accept all major credit cards.
How do I return an order?
Please call us to set up your return at (909) 401-2914 or send us an e-mail to firstname.lastname@example.org and we will provide you with instructions. We accept back returns on any order at any time for any reason, so long as the returned items are in resalable condition upon receipt. Items will need to be packed securely to avoid damage in transit which may potentially result in withholding credit. Once items are received in resalable condition, your return will be processed. Refunds will be processed based on the original price of items, minus the return shipping charges and 25% restocking fee. Please notify us immediately if your order was received without the intended items or included damaged or defective parts and we will replace the order and pick up the original package(s) at no charge.
Did we mention we can make anything? We can do custom sizes, finishes, configurations, and more to accommodate your specific needs. Please visit our custom quote page for more information.